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FAQ:
1. How to contact with us?
You can register account in our website (we will verify your information and reply you by email within 24 hours).Of course, you also can send mail to us directly.
2. How to order products from us?
You can log in our website and place directly order online, also can place order to our sales representatives.
3. How to do payment?
You can transfer funds to company bank account (Olytec), also pay us by PayPal (+5% of total amount), WesternUnion, MoneyGram.
4.How to arrange shipment?
A: For sample order, we use courier like DHL, UPS,TNT, FEDEX, EMS. Customer also can assign courier.
B: For large order, we will ship by Air or Sea. You also can assign forwarder.
5. After Service
A: Quality guarantee: one year after delivery
B: Defective products: replacing, deducting or refund
6. ODM: Based on our ready models, you are welcome to change some little details, such as color, material, technique, button and others as arranged.
OEM: Offer your design documents, or let our designer team work out some concepts for choosing, then we produce for you according to contracts.
7. Operating process
A:Discussing and contracting
Confirm the design details, Quote the actual price, Sign the contracts
B: Designing and developing
Design the inner machinery; (if need), Study out the project including lay-out and programs, Make engineering samples, finalize every detail
C: Preparing and sourcing
Make the molds
Purchase the materials
D: Manufacturing and certificating
RoHS, CE, TUV, UL, FCC and other certificate (if appoint)
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